Frequently Asked Questions
Q: Where can I find the serial number or license key I just purchased?
A: All serial numbers and license keys are included in the physical product you receive. They are not sent via email. Please check the packaging or documentation provided with your product for this information.
Q: How do I download my program?
A: The physical product includes the download instructions and any necessary keys. Refer to the materials provided in your shipment to access your program.
Q: How do I get help with my installation?
A: Installation instructions are included with your physical product. If you encounter issues, please contact us at 1-800-318-1439 ext. 1 for assistance. Our representatives are ready to help resolve your concerns.
Q: I haven’t received my order confirmation or receipt. What should I do?
A: If you haven’t received a receipt or order confirmation, there may have been a typo in your email address at checkout. Please contact us at
Q: I lost or damaged my physical product. Can I get a replacement?
A: If you’ve lost or damaged your physical product, please contact our support team at 1-800-318-1439 ext. 1 to discuss replacement options.
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